Privacy Policy

Introduction

PhoenixLuck ("SoulDeck," "we," "our," or "us") operates the website and SMS messaging service located at souldeck.polsia.app. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, including our AI-powered tarot readings, Soul Guide SMS messaging, and subscription services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

When you create an account and use SoulDeck, we may collect the following information:

• Account information: Name, email address, and phone number (required for SMS delivery)
• Birthday: Used to generate your spiritual profile and personalize readings
• Subscription tier: Your current plan level (Silver, Gold, or Platinum) and billing history
• Reading history: Cards drawn and AI-generated interpretations for your records
• Spiritual profile data: Preferences, saved spreads, and profile settings you provide
• Usage data: How you interact with the platform (pages visited, features used, timestamps)
• Payment information: Processed securely by Stripe — we do not store card numbers on our servers

SMS Messaging Data

If you opt in to receive SMS messages through the PhoenixLuck Soul Guide SMS program, we may collect:

• Your mobile phone number
• Message delivery status (sent, delivered, failed)
• Frequency preferences you set in your account profile
• Opt-out preferences (whether you have replied STOP or changed delivery settings)

How We Use Your Information

We use the information we collect for the following purposes:

• To deliver personalized AI-powered tarot readings and spiritual guidance
• To send SMS messages (daily guides, weekly forecasts, energy alerts) and email notifications
• To process subscription payments and manage billing through Stripe
• To create and maintain your spiritual profile
• To improve our platform, features, and AI interpretation quality
• To send service-related communications (e.g., account changes, security alerts)
• To comply with legal obligations

Third-Party Services

We use trusted third-party providers to power our platform. Your data may be processed by these services as described below:

• Stripe: Processes all payment and subscription billing. Stripe's privacy policy governs their handling of your payment data.
• Twilio: Delivers SMS messages to your mobile phone number. Twilio's privacy policy applies to message delivery.
• OpenAI: Used to generate AI-powered tarot interpretations. OpenAI processes your reading requests under their data processing terms.
• Polsia Infrastructure: Our cloud infrastructure provider (Render/Neon) hosts our servers and database. Their security practices apply to data storage.

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive data in transit (TLS/SSL) and at rest (AES-256)
• Encrypted storage of OAuth tokens and API credentials
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our infrastructure and code

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a machine-readable format
• SMS Opt-out: Reply STOP to any SMS message or adjust delivery preferences in your profile

Cookies & Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics tools to understand how users interact with our platform, which helps us improve our services. These analytics tools do not collect personally identifiable information beyond what is necessary for usage statistics.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.

Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@souldeck.polsia.app.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting a notice on our platform and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

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